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Don't pull your hair out in frustration

 

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The Computer Solution has one subsidiary, Digital Imagination Design. Digital Imagination Design offers website design and development, digital photography, and graphical layout services.

The Computer Solution also supports the Parenting In Christ Ministries. The goal of this ministry is to provide parents with ways and means of raising their children.

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The Computer Solution

Communications Analyst

Effective communications is the single most important ingredient in any human endeavor from marriage to business. Yet few people really consider what goes into effective communications, nor do they notice a problem until things begin to break down. Even then it is the rare soul, indeed, who recognizes that poor communications was the culprit.

We take communications for granted. We assume that if we are speaking the same language (English, French, Spanish, Russian, etc.) that we are communicating. The problem is, even when two persons are speaking the same language they may not really be speaking the same language. Anytime you have specialities, you have the opportunity to misunderstand.

The problem is especially acute when you begin dealing with specialties -- Legal, Accounting, Marketing, Finance, Information Technology, Engineering, etc. Humans develop specialized terminology to describe particular requirements of their specialty. The same word may have widely different meanings within different specialties.

A second element has to do with frames of reference; even when you are not dealing with specialized meanings of words, you still may have the difficulty in that different departments view a problem from a different viewpoint or frame of reference. A carpenter, a plumber, and an electrician may all look at the same house and see very different things. They see and think about their own specialty. The electrician 'sees' wiring and thinks about the difficulties accessing the wiring. The plumber 'sees' pipes and joints and thinks about how to get at the plumbing. The carpenter 'sees' studs and structural members and is concerned about what the plumber and the electrician will damage trying to get at their area of expertise.

Similarly, in an organization, different departments have different frames of reference and different vocabularies. Their needs, wants and desires can get in the way of communications. This is where we come in. We help to make sure developers understand users. We help to make sure that user interfaces are usable and communicate the desired functionality. We help to coordinate all your different departments when you finally get around to integrating your enterprise systems.

Why projects fail