"The Best Solution to Your Problem Project."
I have the following language and platform experience:
Experience
Data Solutions
Specialist back to top
Excelisys.com
I work with customers to develop database solutions in FileMaker Pro.
I act as a liaison between customers and project managers to
ensure that the finished product meets client needs and expectations.
My area of responsibility is primarily the East Coast of North
America (east of the Mississippi).
I combine sales and marketing expertise with a knack for
communication. I am able to listen to the concerns and needs of
businesses and individuals, help them crystallize which concerns are
most important to them, explain technical information in an
understandable way and translate those needs into business solutions.
I believe most strongly in providing world-class customer service and
world-class solutions for all of my customers.
Communications
Specialist back to top
The Computer Solution
I work with my spouse (an Enterprise Analyst/Developer), writing
specifications, preparing manuals, and documenting libraries she
wrote (API's). I also worked with HTML and VBA in developing
Web Pages. I set up a network connecting Windows NT, Windows
98, and Linux systems using TCP/IP. Installed DSL and DHCP on
the network. Built and repaired computers and worked with
clients over the phone to solve installation, hardware and software
problems.
Technical Support
Engineer back to top
CompUSA Call Center, Plano, TX
Contract position providing technical support for the TurboTax
software line, (Intuit Corp.) I provided sales support from
October through January and technical support through April 20.
I used my technical knowledge and communications skills to
troubleshoot customer difficulties with the installation and/or
subsequent use of their TurboTax product. I have received written
commendations from customer sand commendations from supervisors as
well as verbal commendations. Worked as part of a team of other
engineers and representatives. I was often asked to assist
other representatives and engineers with problems that came to their
attention.
Managing
Editor back to top
Hickory Daily Record, Hickory, NC
Supervised the Central Newsroom for a daily newspaper.
Responsibilities involved selecting articles for publication,
editing reporter's copy, preparing layouts for publication, giving
assignments to the reporting staff (11 reporters), and supervising 4
editors. I took personal responsibility for any scientific and
technical articles published in the paper.
Wrote a training manual for a computerized pagination system-July
1994 to February 1995.
Department Supervisor back to top
Albertson's, Grapevine, TX
Supervised a staff of 4 in a key supermarket profit center.
Interviewed prospective staff members for the department, trained new
staff members, kept upper management informed regarding the
department. Set up displays and maintained inventory.
Customer Service
Representative back to top
Radio Shack, Grapevine, TX
Transfer from Hickory. Duties as below and… Performed needs
analysis for customers desiring to purchase computer systems. Trained
other staff members on computer systems.
Radio Shack, Hickory, NC
Performed needs analysis for customers purchasing a wide variety of
electronic products. Prepared specification documents and
proposals. Performed troubleshooting on electronic components brought
in for repair. Managed a staff of 4 Sales Associates (this location
only).
North Carolina State University
Bachelor of Arts Degree in Writing/Editing
Minor in Business Administration and obtained
35 credits in Engineering and Technical areas.
Wake Technical College
Certificate in Computer-Aided Writing
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