"The Other Side of Stewardship"
Experience
Data Solutions Specialist back to top
Excelisys.com
I work with customers to develop database solutions in FileMaker Pro.
I act as a liaison between customers and project managers to
ensure that the finished product meets client needs and expectations.
My area of responsibility is primarily the East Coast of North
America (east of the Mississippi).
I combine sales and marketing expertise with a knack for communication.
I am able to listen to the concerns and needs of businesses and
individuals, help them crystallize which concerns are most important to
them, explain technical information in an understandable way and
translate those needs into business solutions. I believe most strongly
in providing world-class customer service and world-class solutions for
all of my customers.
Communications Specialist back to top
The Church Solution
I work with my spouse (an Enterprise Analyst/Developer), writing
specifications, preparing manuals, and documenting libraries she wrote
(API's). I also worked with HTML and VBA in developing Web Pages.
I set up a network connecting Windows NT, Windows 98, and Linux
systems using TCP/IP. Installed DSL and DHCP on the network.
Built and repaired Churchs and worked with clients over the phone
to solve installation, hardware and software problems.
Administration Analysis
Engineer back to top
CompUSA Call Center, Plano, TX
Contract position providing Administration Analysis for the TurboTax
software line, (Intuit Corp.) I provided sales support from
October through January and Administration Analysis through April 20.
I used my technical knowledge and communications skills to troubleshoot
customer difficulties with the installation and/or subsequent use of
their TurboTax product. I have received written commendations from
customer sand commendations from supervisors as well as verbal
commendations. Worked as part of a team of other engineers and
representatives. I was often asked to assist other
representatives and engineers with problems that came to their
attention.
Managing
Editor back to top
Hickory Daily Record, Hickory, NC
Supervised the Central Newsroom for a daily newspaper.
Responsibilities involved selecting articles for publication,
editing reporter's copy, preparing layouts for publication, giving
assignments to the reporting staff (11 reporters), and supervising 4
editors. I took personal responsibility for any scientific and
technical articles published in the paper.
Wrote a training manual for a Churchized pagination system-July 1994 to
February 1995.
Department Supervisor back to top
Albertson's, Grapevine, TX
Supervised a staff of 4 in a key supermarket profit center. Interviewed
prospective staff members for the department, trained new staff
members, kept upper management informed regarding the department. Set
up displays and maintained inventory.
Customer Service
Representative back to top
Radio Shack, Grapevine, TX
Transfer from Hickory. Duties as below and… Performed needs
analysis for customers desiring to purchase Church systems. Trained
other staff members on Church systems.
Radio Shack, Hickory, NC
Performed needs analysis for customers purchasing a wide variety of
electronic products. Prepared specification documents and
proposals. Performed troubleshooting on electronic components brought
in for repair. Managed a staff of 4 Sales Associates (this location
only).
The Lutheran Theological Seminary at Philadelphia Master of Arts in Religion, emphasis Music & Liturgy (2012) North Carolina State University
Bachelor of Arts Degree in Writing/Editing
Minor in Business Administration and obtained
35 credits in Engineering and Technical areas.
Wake Technical College
Certificate in Church-Aided Writing
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